Currently · London AI & Engineering Leadership · 20+ years

AI Engineering Leader, Speaker & Author.

AVAILABLE FOR ADVISORY · EXECUTIVE BRIEFINGS · WRITING · SELECT TALKS ·
J.P. Morgan Payments BT Group Zendesk Expedia Airtel Yahoo Naukri TCS J.P. Morgan Payments BT Group Zendesk Expedia Airtel Yahoo Naukri TCS
01Selected work

Four chapters from twenty years of building platforms, teams, and AI systems in serious environments.

Chapter 01 · AI

Enterprise AI & LLM Systems

Context
Customer-facing AI in a regulated enterprise environment.
Led
Designed and delivered an LLM-powered copilot experience for corporate users.
Scale
Built on top of high-scale enterprise payment platforms and production engineering constraints.
Why it matters
Practical AI leadership beyond demos — product, governance, reliability, and adoption together.
Chapter 02 · Payments

Global Payments Platforms

Context
Large-scale financial-technology platforms supporting corporate payments.
Led
Engineering and AI modernisation across EMEA and APAC teams.
Scale
200+ engineers; platforms operating at significant global payment scale.
Why it matters
Leading technology in regulated, high-availability environments where the consequences of getting it wrong are not academic.
Chapter 03 · Telecom

Telecom Digital Platforms

Context
Consumer-scale digital platforms across BT and EE web and mobile experiences.
Led
Engineering teams across major customer-facing platforms.
Scale
Around 150 engineers across web and mobile product surfaces.
Why it matters
Digital product leadership at national consumer scale, where every failure is a public one.
Chapter 04 · SaaS

SaaS Platform Evolution

Context
Global SaaS platform engineering during a major product and platform evolution.
Led
Engineering-organisation growth and platform ownership, including work connected to unified agent experiences.
Scale
Distributed teams and platform components used across global customer operations.
Why it matters
Scaling teams, platforms, and product architecture together — without one outpacing the others.
See full work history →
02Recognition

Work seen beyond the day job.

26
2026 · Shortlisted

Computing UK Digital Technology Leaders Awards

Shortlisted in three categories: AI Leader of the Year, CTO of the Year (Large Enterprise), and Digital Hero of the Year (Large Enterprise).

24
2024 · Winner

Next CIO Award - Future Digital Leader

Recognised through the IDC / Foundry / Randstad UK rising leaders programme for emerging digital and technology leaders.

25
2025 · Published

The Decade Intelligence Changed

Author of a book on how AI quietly reshaped work, power and human thinking in the 2020s. Available on Amazon UK & US.

26
2026 · Published

Unautomatable

Second book: a sharp look at the human skills that still matter when everything around them can be automated. Available on Amazon UK.

03Long form

Two books on what AI means for work, power, and the skills that still matter.

New · 2026

Unautomatable:
The Skills That Still Matter.

AI can write, summarise, and decide faster than you. So what’s left? This book is about the human skills that still count when the machines are good enough — judgement, taste, trust, narrative, and the courage to disagree with the algorithm.

A practical, first-person guide for leaders and professionals navigating the age of automation.

Amazon UK ↗︎ Amazon US ↗︎ ISBN 9798195053468
2025

Not the hype.
The messy reality.

I wrote this book because I wanted to put into words what it's like to deploy AI in environments where reliability, resilience and governance are not optional extras.

A quiet, first-hand account of a decade when intelligence itself became something we build - drawn from two decades of leading engineering across payments, telecom, SaaS and consumer platforms.

Amazon UK ↗︎ Amazon US ↗︎ ISBN 9798241734150