Equinix · London AI, Product & Engineering · 20+ years

AI, Product & Engineering Leader Speaker & Author.

AVAILABLE FOR ADVISORY · EXECUTIVE BRIEFINGS · WRITING · SELECT TALKS ·
Equinix JPMorganChase BT Group Zendesk Expedia Airtel Yahoo Naukri TCS Equinix JPMorganChase BT Group Zendesk Expedia Airtel Yahoo Naukri TCS
01Selected work

Four chapters from more than twenty years of turning technology into resilient products, platforms, and teams.

Chapter 01 · Incubation

AI, Innovation & New Products

Context
Incubating new products and capabilities at the intersection of AI and digital infrastructure.
Led
Opportunity discovery, rapid experimentation, product shaping and the path from concept to market.
Scope
AI/ML, hybrid cloud, energy and next-generation technologies.
Why it matters
Innovation only compounds when experiments become scalable, customer-centric business outcomes.
Chapter 02 · Payments

AI-Enhanced Payments & Risk

Context
Modernising EMEA and APAC payments in a highly regulated financial environment.
Led
AI-enhanced decisioning, intelligent payment routing and continuous risk scoring.
Scale
200+ engineers across geographically distributed teams; fraud false positives reduced by 30%.
Why it matters
AI earns trust through resilience, regulatory clarity and measurable operational outcomes.
Chapter 03 · Telecom

Telecom Digital Platforms

Context
Consumer-scale digital platforms across BT and EE web and mobile experiences.
Led
Engineering teams across major customer-facing platforms.
Scale
150+ engineers across web and mobile platforms serving more than 20M customers.
Why it matters
Digital product leadership at national consumer scale, where every failure is a public one.
Chapter 04 · SaaS

SaaS Platform Evolution

Context
Global SaaS platform engineering during a major product and platform evolution.
Led
APAC engineering for Zendesk Suite, alongside platform rearchitecture and component standardisation.
Scale
A distributed 100+ person organisation serving enterprise customers across 15+ markets.
Why it matters
Scaling teams, platforms, and product architecture together — without one outpacing the others.
See full work history →
02Recognition

Work seen beyond the day job.

26
2026 · Shortlisted

Computing UK Digital Technology Leaders Awards

Shortlisted in three categories: AI Leader of the Year, CTO of the Year (Large Enterprise), and Digital Hero of the Year (Large Enterprise).

24
2024 · Winner

Next CIO Award - Future Digital Leader

Recognised through the IDC / Foundry / Randstad UK rising leaders programme for emerging digital and technology leaders.

25
2025 · Published

The Decade Intelligence Changed

Author of a book on how AI quietly reshaped work, power and human thinking in the 2020s. Available on Amazon UK & US.

26
2026 · Published

Unautomatable

Latest nonfiction book: a sharp look at the human skills that still matter when everything around them can be automated. Available on Amazon US and UK.

03Long form

Two nonfiction books on what AI means for work, power, and the skills that still matter.

New · 2026

Unautomatable:
The Skills That Still Matter.

AI can write, summarise, and decide faster than you. So what’s left? This book is about the human skills that still count when the machines are good enough — judgement, taste, trust, narrative, and the courage to disagree with the algorithm.

A practical, first-person guide for leaders and professionals navigating the age of automation.

Amazon UK ↗︎ Amazon US ↗︎ ISBN 9798195053468
2025

Not the hype.
The messy reality.

I wrote this book because I wanted to put into words what it's like to deploy AI in environments where reliability, resilience and governance are not optional extras.

A quiet, first-hand account of a decade when intelligence itself became something we build - drawn from two decades of leading engineering across payments, telecom, SaaS and consumer platforms.

Amazon UK ↗︎ Amazon US ↗︎ ISBN 9798241734150