WWork

Twenty years across payments, telecom, SaaS, and consumer.

2024 - Present
J.P. Morgan Payments
Senior Director of Software Engineering · London
Leading engineering modernisation across EMEA & APAC - 200+ engineers. Designed and delivered a customer-facing LLM copilot for corporate treasurers, on a platform handling ~$10T daily flows.
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2021 - 2024
BT Group
Director of Engineering · London
150+ engineers across BT.com, EE.co.uk and mobile platforms. Replaced a 2,000-rule engine with AI orchestration - fallout ↓18%, manual work ↓30%.
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2019 - 2021
Zendesk
Head of Engineering, APAC · Singapore
Built a 100+ person distributed org. Led Polaris - unified Chat and Ticketing into a single agent workspace. 99.99% uptime at triple the release velocity.
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2018 - 2019
Expedia Group
Senior Engineering Manager · Gurgaon
VRBO.com and Global Ads. Distributed data pipelines cut ad latency by 35% and lifted click-through rate by 18% across 10 markets.
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2014 - 2018
Airtel
Engineering Manager · Gurgaon
Airtel.in - 10M+ daily users. Re-architected monolith to microservices - load times ↓50%, uptime 99.98%, digital revenue ↑20%.
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2005 - 2014
Earlier chapters
Yahoo · Naukri · TCS · Independent
Tech Lead for Yahoo Mail & Groups. Senior engineer at Info Edge India. Software engineer at TCS. Independent web and social-game programming.
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