WWork

More than twenty years across AI, digital infrastructure, payments, telecom, SaaS, and consumer.

Jun 2026 - Present
Equinix
Head of AI, Innovation & Incubation · London
Leading the incubation of new products and capabilities across AI/ML, hybrid cloud, energy and next-generation technologies - identifying market opportunities, accelerating experimentation and turning emerging ideas into scalable, customer-centric outcomes.
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Jul 2024 - Jun 2026
JPMorganChase
Senior Director of Software Engineering · London
Led modernisation of EMEA and APAC payments across 200+ engineers. Built AI-enhanced decisioning, real-time fraud detection that reduced false positives by 30%, intelligent payment routing and continuous risk-scoring capabilities.
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Nov 2021 - Jul 2024
BT Group
Director of Engineering · London
Led 150+ engineers across BT.com, EE.co.uk and mobile platforms serving 20M+ customers. Replaced a 2,000-rule engine with AI-augmented orchestration, reducing order fallout by about 18% and manual intervention by about 30%.
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Jan 2019 - Oct 2021
Zendesk
Head of Engineering · Singapore
Led APAC engineering for Zendesk Suite across 15+ markets. Scaled a distributed 100+ person organisation, maintained 99.99% uptime, tripled release velocity and reduced technical debt by 25%.
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2018 - 2019
Expedia Group
Senior Engineering Manager · Gurgaon
VRBO.com and Global Ads. Distributed data pipelines cut ad latency by 35% and lifted click-through rate by 18% across 10 markets.
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Nov 2014 - Mar 2018
Airtel
Engineering Manager · Gurgaon
Airtel.in - 10M+ daily users. Re-architected a monolith into microservices, cutting load times by 50%, improving uptime to 99.98% and contributing to a 20% increase in digital-channel revenue.
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2005 - 2014
Earlier chapters
Yahoo · Naukri · TCS · Independent
Tech Lead for Yahoo Mail & Groups. Senior engineer at Info Edge India. Software engineer at TCS. Independent web and social-game programming.
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